Accessories havent arrive | iD Mobile Community
Skip to main content
Solved

Accessories havent arrive

  • September 13, 2024
  • 1 reply
  • 16 views

Hello , one question please!

August last year my contract was renewed to £8 to £22.. Accepting an offer what include an Samsung Galaxy (A54 or need to check exactly and headphones) what didn't arrive the courierfeom DPD tryd 3 timms parenley, one of the day was someone in. And DPD Customer  Services informed me they have send it back tu Currys...After 15 emails to documents@id .. stil nothing 

Any suggestions,  yhank you

Best answer by Tom

Hi @Remus 

 

If DPD are unable to deliver your order, they may send it back to us (Currys), the warehouse team will typically then process a return on that order.

 

I wouldn’t recommend emailing our documents email address, it isn’t monitored.

 

To get a quick update on the status of your order, we’d recommend using the Live Chat, Facebook or Twitter.

 

Tom

This topic has been closed for replies.

1 reply

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • Answer
  • September 17, 2024

Hi @Remus 

 

If DPD are unable to deliver your order, they may send it back to us (Currys), the warehouse team will typically then process a return on that order.

 

I wouldn’t recommend emailing our documents email address, it isn’t monitored.

 

To get a quick update on the status of your order, we’d recommend using the Live Chat, Facebook or Twitter.

 

Tom