Skip to main content
Solved

accidentally deactivated sim while abroad

  • December 24, 2024
  • 5 replies
  • 167 views
NikkiM
New
 Contributor
  • NikkiM
  • New
 Contributor
  • 2 replies

Hi there,

 

I accidentally deactivated my SIM while abroad. How do I reactivate it? I'm worried I'm going to lose my phone number as I'm abroad for a few weeks 

 

Thanks

Best answer by Tom

Hi ​@NikkiM 

 

Reactivating a SIM card should be an option on the device, however it may not be possible to do once already deactivated.

 

You may need to get a replacement SIM card, however you may also need to be in the UK to do this, sorry.

 

Tom

View original
    NikkiM
    1 person likes this
    • NikkiM
      NikkiM

    5 replies

    Geluk
    Silver Contributor
    Forum|alt.badge.img+10
    • Geluk
    • Silver Contributor
    • 438 replies
    • December 25, 2024

    You need to be in UK to do that.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • Answer
    • December 26, 2024

    Hi ​@NikkiM 

     

    Reactivating a SIM card should be an option on the device, however it may not be possible to do once already deactivated.

     

    You may need to get a replacement SIM card, however you may also need to be in the UK to do this, sorry.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    NikkiM
    New
 Contributor
    • NikkiM
    • Author
    • New
 Contributor
    • 2 replies
    • December 26, 2024

    Ok. Thanks. Do I just wait until I get to the UK then? So I do not need to order a new SIM? 

    NikkiM
    New
 Contributor
    • NikkiM
    • Author
    • New
 Contributor
    • 2 replies
    • December 26, 2024

    Thanks - I clicked on 'use 2 Sims at once' then it offered a qr code...but without me doing anything it reactivated itself. 

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • December 26, 2024

    Hi ​@NikkiM 

     

    It may not be possible to reactivate a deactivated SIM, if you aren’t able to reactivate the one you have you may need a replacement, which you may need to be in the UK for.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Perks banner
    Terms & Conditions