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activate esim

Forum|Forum|5 months ago
September 4, 2025
4 replies
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philmartin100
New Contributor

I ordered an eSIM for a second handset but the QR code simply went to a Thales webpage

i got a text message yesterday saying my sim activation is in progress and I’d get a text once complete but I haven’t heard anything

what should I do? Any advice welcome

Best answer by WelshPaul

To be fair, you’re not making much sense here. Without account level access it’s hard to say what exactly has happened, but my guess based on the information you posted above is as follows...

The iD Mobile live chat agent would have had to order/set up a new plan before sending you an eSIM. If they were unable to send an eSIM to your email address, or it failed to activate on your device, then the plan would still be active, and you will continue to be billed for it even though you have no active SIM installed on your device. I guess you would then be sent a physical SIM in the post instead of the eSIM you originally wanted.

By going to Curry’s, they probably issued you with a replacement physical SIM card for use with that second plan the live chat agent setup for you.

@Tyler C should be able to check if a second plan was created in your name. I suggest you wait for him to reply.

+24

Tyler C
iD Mobile Employee
Forum|Forum|5 months ago
September 5, 2025

Hi there @philmartin100, where did you order from please?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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philmartin100
Author
New Contributor
Forum|Forum|5 months ago
September 5, 2025

@Tyler C I ordered it via the id mobile chat. After several hours on chat an agent told me my phone wasn't compatible. So I ordered a physical SIM but the assistant at Currys got the wrong end of the stock and set it up as a replacement SIM instead of a second Sim with a different number which I wanted so I'm no further forward. The customer service has been really bad im afraid to say

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+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|5 months ago
September 5, 2025

To be fair, you’re not making much sense here. Without account level access it’s hard to say what exactly has happened, but my guess based on the information you posted above is as follows...

The iD Mobile live chat agent would have had to order/set up a new plan before sending you an eSIM. If they were unable to send an eSIM to your email address, or it failed to activate on your device, then the plan would still be active, and you will continue to be billed for it even though you have no active SIM installed on your device. I guess you would then be sent a physical SIM in the post instead of the eSIM you originally wanted.

By going to Curry’s, they probably issued you with a replacement physical SIM card for use with that second plan the live chat agent setup for you.

@Tyler C should be able to check if a second plan was created in your name. I suggest you wait for him to reply.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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philmartin100
Author
New Contributor
Forum|Forum|5 months ago
September 5, 2025

Well if it was possible to speak to anyone in person I would probably explain it more clearly. Your explanation is fairly accurate. A second plan is indeed active for a second mobile number (intended to go into a second handset) and is paid for. However when I activated the physical SIM card I was given at Currys it displayed the phone number of my first plan (my original number) not the new one.