I ordered an eSIM for a second handset but the QR code simply went to a Thales webpage
i got a text message yesterday saying my sim activation is in progress and I’d get a text once complete but I haven’t heard anything
what should I do? Any advice welcome
Best answer by WelshPaul
To be fair, you’re not making much sense here. Without account level access it’s hard to say what exactly has happened, but my guess based on the information you posted above is as follows...
The iD Mobile live chat agent would have had to order/set up a new plan before sending you an eSIM. If they were unable to send an eSIM to your email address, or it failed to activate on your device, then the plan would still be active, and you will continue to be billed for it even though you have no active SIM installed on your device. I guess you would then be sent a physical SIM in the post instead of the eSIM you originally wanted.
By going to Curry’s, they probably issued you with a replacement physical SIM card for use with that second plan the live chat agent setup for you.
+24Hi there
Thanks,
Tyler
+26To be fair, you’re not making much sense here. Without account level access it’s hard to say what exactly has happened, but my guess based on the information you posted above is as follows...
The iD Mobile live chat agent would have had to order/set up a new plan before sending you an eSIM. If they were unable to send an eSIM to your email address, or it failed to activate on your device, then the plan would still be active, and you will continue to be billed for it even though you have no active SIM installed on your device. I guess you would then be sent a physical SIM in the post instead of the eSIM you originally wanted.
By going to Curry’s, they probably issued you with a replacement physical SIM card for use with that second plan the live chat agent setup for you.
Well if it was possible to speak to anyone in person I would probably explain it more clearly. Your explanation is fairly accurate. A second plan is indeed active for a second mobile number (intended to go into a second handset) and is paid for. However when I activated the physical SIM card I was given at Currys it displayed the phone number of my first plan (my original number) not the new one.
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