I made a bit of a mistake last Friday and it's turning in to a nightmare.Basically I needed a replacement SIM to chuck in my spare android phone.Picked up the SIM, logged in to my account and used the activate replacement SIM function. After doing that I realised I had done it against the wrong profile - my daughter's number.Stoooopidly I just changed profile to my number and then did the activate replacement SIM again. Within seconds both phones were dead. Daughter was not best pleased. Never fear, there's a Currys up the road, so I popped out and picked up 2 new Sims and did the activate replacement SIM against each number in the app.But.... Whilst we both have mobile data and texts, neither of us can make or receive phone calls.Another 2 replacement SIM picked up and registered using the chat function so they could register each of them for me. Exactly the same issueNext day back to Currys and the chap advised putting a block on both Sims in the app, wait a while and then try registering new Sims again.Exactly the same issue.Neither of us can make or receive calls.As daughter's number is just an out of contract SIM only deal, I cancelled her account/number and got her a new one from Smarty and ported her number over.Thinking this might help, I left it another day and tried a replacement SIM on my number. You guessed it, same issue.I've been on to chat for approx 3 hours over the past 2 days and they can't seem to offer any advice on how to fix this. Done so many reboots, network settings refreshes etc it's a surprise I haven't bricked my phone.But essentially my sim says 3uk, number unknown, apn is three.co.ukIn system, about phone, status, SIM, mobile network state remains disconnected and the phone number is unknown.Just don't know what to do to try and get this moved forwardAny advice would be hugely appreciated

We have success!All calls and texts - incoming and outgoing - have started working againNo idea what they've done, I'll give them a call tomorrow and find out and post here

Hey there @Nicks90, we’re very sorry to hear that.What phone’s do you both have please?Have you tried both SIM cards in both phones?Have the live-chat offered to raise this further to our technical team?Thanks,Tyler

activated same sim twice on two numbers

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