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Question

Activation catch 22

  • July 30, 2025
  • 2 replies
  • 26 views
JackJoelRogers
Community Member

I can't activate my SIM card as it sends me a text to confirm? Catch 22...help please. It is already switched over from another provider. 

    2 replies

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • July 30, 2025

    Hi ​@JackJoelRogers 

     

    We’re sorry to hear this.

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • July 30, 2025

    I can't activate my SIM card as it sends me a text to confirm? Catch 22...help please. It is already switched over from another provider. 

    As a new customer, iD would send you an already activated iD SIM, ​@JackJoelRogers. 

    Why are you trying to activate an iD SIM? 

    Forum member (non-iD).

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