Activation catch 22 | iD Mobile Community
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Question

Activation catch 22

  • July 30, 2025
  • 2 replies
  • 16 views

JackJoelRogers
Community Member

I can't activate my SIM card as it sends me a text to confirm? Catch 22...help please. It is already switched over from another provider. 

2 replies

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  • iD Mobile Employee
  • July 30, 2025

Hi ​@JackJoelRogers 

 

We’re sorry to hear this.

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Anika


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • July 30, 2025

I can't activate my SIM card as it sends me a text to confirm? Catch 22...help please. It is already switched over from another provider. 

As a new customer, iD would send you an already activated iD SIM, ​@JackJoelRogers

Why are you trying to activate an iD SIM?