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Question

activation issues

H
New
 Contributor
  • HarisR
  • New
 Contributor
  • 3 replies

Hi, i was having issues with not getting activation codes on my ID mobile number this happened 4 months after switching to ID mobile. I deleted my esim and requested a new one. When i got the new esim it didnt get activated. Since then i have tried 2 replacement esims. Those didnt work, i contacted customer support who i dont think have any clue how to sort this issue. I was told by the first person to get a physical sim which i did but didnt work, second one told me to block my sim and come back an hour after, the third one said my sim is activated and wait for an hour. Its been 8 hours now.

I do not know what kind of service is this. I am amazed that this company has survived this long

    5 replies

    H
    New
 Contributor
    • HarisR
    • Author
    • New
 Contributor
    • 3 replies
    • March 25, 2025

    All of this has been going on for more than 3 days now. How am i supposed to login to my accounts with 2factor authentication?

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8068 replies
    • March 25, 2025

    Hi ​@HarisR,

    Welcome to the Community!

    Sorry to hear about the issues with your SIM cards. 

    Have you tested the physical SIM in another handset to see if that works?

    Please let us know and we can PM you if required.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    New
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    • HarisR
    • Author
    • New
 Contributor
    • 3 replies
    • March 25, 2025

    I have been in contact with your customer care and they say they cannot activate the physical sim as they cannot cancel the esim for some reason and i cannot install the esim as it shows no longer valid, its all i have been doing for the last 2 days instead of doing my own work. 
    i have decided to port my number to another provider, luckily i can still access the PAC code from my app. God knows how this company is still running.

    H
    New
 Contributor
    • HarisR
    • Author
    • New
 Contributor
    • 3 replies
    • March 25, 2025

    I will definitely be taking this up in the form of a complaint with ofcom and would be moving on to a new network. I am disappointed in how ID mobile treats the customers. 

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • 8068 replies
    • March 25, 2025

    Hi ​@HarisR,

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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