activation issues

All of this has been going on for more than 3 days now. How am i supposed to login to my accounts with 2factor authentication?

Hi ​@HarisR,

Welcome to the Community!

Sorry to hear about the issues with your SIM cards. 

Have you tested the physical SIM in another handset to see if that works?

Please let us know and we can PM you if required.

Kash

I have been in contact with your customer care and they say they cannot activate the physical sim as they cannot cancel the esim for some reason and i cannot install the esim as it shows no longer valid, its all i have been doing for the last 2 days instead of doing my own work. 
i have decided to port my number to another provider, luckily i can still access the PAC code from my app. God knows how this company is still running.

I will definitely be taking this up in the form of a complaint with ofcom and would be moving on to a new network. I am disappointed in how ID mobile treats the customers. 

Hi ​@HarisR,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

I just switched my number/service to ID Mobile and going through the EXACT same issue and they still haven’t resolved it in 3 days. Every time I get a new person on the chat they tell me someone will contact me in 24 hours regard my escalated ticket. In the meantime my phone is bricked and I cant access any of my apps over wi-fi because I need my number for 2-step verification. Clearly this is an ongoing problem- FIX IT!

Hey there ​@BHales, we’re sorry to hear that. If our live-chat have raised this with our technical team, we’d advise to keep in touch with them to check for updates, as it’s the same process we’d follow here.

Thanks,

Tyler

Now your live chat has been down the entire day. Its been going on 4 days in I’ve been using ID Mobile and for the entirety of that period I’ve had no service. If this isn’t resolved by tomorrow I’m canceling my contract as per the 14-day cooling off period. That is if the chat line isn’t still down tomorrow as well...

Hey there ​@BHales, we’re very sorry to hear that. The live-chat is active right now.

Thanks,

Tyler

Unfortunately it is not. It hasnt been active in 2 days now, aside from an agent replying to say it isn’t available. Theres a bright yellow banner on your homepage saying the same. 

Hi ​@BHales,

Our systems are now up and running, if you still require assistance please let us know and we can PM you.

Kash