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After android phone update, SIm locked WHy? Entered SIM code as requested, now it wants an 8 digit PUK code. Why?

  • June 22, 2024
  • 1 reply
  • 95 views

My android phone did an upgrade last night.

Now my SIm card is locked. I don’t understand why.

I entered my 6 digit SIM code.

Now it’s asking for an 8 digit PUK code. I don’t understand this either.

This never happened until I got an id SIM card, SIM only deal.

Can anyone help please?

Thanks.

Best answer by Kash

Hi @nellymoser,

Welcome to the Community!

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • Answer
  • June 26, 2024

Hi @nellymoser,

Welcome to the Community!

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash