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all my calls go to id helpline

  • December 12, 2024
  • 2 replies
  • 23 views

john_le_squash
Community Member

I switched my DD incorrectly, have now paid my overdue account, but cant now call anyone all calls go to id helpline.

Best answer by andewhite

This iD community article might help, ​@john_le_squash

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andewhite
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  • December 12, 2024

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3886 replies
  • December 12, 2024

Hey there ​@john_le_squash, sorry to hear that. 

 

When services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

 

We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler