Apple iPhone 16 Pro cannot make or receive calls or text messages

There might be an issue with iPhone devices on the iD Mobile network in areas where their 3G network service has been switched OFF, @mantasbu. 

Others have posted about similar experiences here in this online public forum.

So how can I make my SIM card work on Apple iPhone 16 Pro?

Okay @mantasbu, the following steps might help fix this, especially if the iD 3G network service has been switched OFF in your area.

• Turn OFF your iPhone, and carefully remove the iD SIM. 
• Wait for at least 30-minutes, with the device OFF and the SIM removed.
• Carefully insert the iD SIM in the SIM tray of your device, and power ON.

I confirm that this did not work. What else could I do?

You need to enter your mobile number into the devices settings. Been mentioned here time and time again. 

Sometimes it shows 4G and sometimes it shows 5G so I don’t think it is 3G.

How could I enter my mobile number into the device settings?

Using another SIM card (giffgaff) works without doing any other additional steps.

This worked on my iPhone but I had to go via settings / apps / phone / my number. Good luck 

@WelshPaul thank you so much, it solved my issue.

Hi @mantasbu @EM53,

Glad to hear that @WelshPaul could assist.

Please get back to us if you require further assistance.

Kash

Hello, I have tried literally everything and I am still having issues. I have had a replacement SIM, I have run the diagnostics with Apple, I have reset my entire phone and there are no issues yet I still cannot make calls or texts. I have contacted ID mobile 5 times this week and run through troubleshooting - does anyone else have any suggestions? I can;’t even cancel my contract as they want to charge £500

Hi ​@Anna Claxton,

Welcome to the Community!

Can you advise if troubleshooting was carried out with the team you contacted?

If not we can PM you and look into this. However if you require a quicker response you can contact the Live Chat Team.

Kash

Yes I have contacted live chat 5 times in the past week as unable to make calls or receive texts - I have also been to Currys to pick up a new SIM and this has not resolved my issues. I really need someone to confirm that the porting has taken place and also a reset of my line. I am not able to receive text messages either so cannot gain access to many apps including banks/credit cards. 

Thank you ​@Anna Claxton 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Nat