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Bank's number has been blocked and I can't verify transactions

  • April 18, 2025
  • 4 replies
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New Contributor

My bank have informed that their number has been blocked. This is stopping me verify credit card transactions and there’s some services I can’t access because they need to call me back. Is there a way to unblock that number?

Best answer by WelshPaul

Your bank is fobbing you off! How would your bank know if I or anyone else (inc iD Mobile) blocked your number?

If you’re unable to receive their OTP, check your phone's blocklist and maybe try resetting your network settings.

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    4 replies

    WelshPaul
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    • WelshPaul
    • Platinum 
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    • Answer
    • April 19, 2025

    Your bank is fobbing you off! How would your bank know if I or anyone else (inc iD Mobile) blocked your number?

    If you’re unable to receive their OTP, check your phone's blocklist and maybe try resetting your network settings.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      N
      iD Mobile Employee
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      • Natalie W
      • iD Mobile Employee
      • April 21, 2025

      Hi ​@phil26j 

       

      Thanks for getting in touch. 

      We are sorry to hear you are having issues receiving contact from your bank. 

      As ​@WelshPaul has advised, please check your blocked contact list on your handset to rule that out. 

      Do you have any problems receiving OTP’s from other numbers?

       

      Thanks 

       

      Natalie

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      New Contributor
      • phil26j
      • Author
      • New Contributor
      • April 22, 2025

      Thanks ​@WelshPaul and ​@Natalie W, I’ll have a look through my blocked contact list and see if that solves the problem. Thanks!

      Kash M
      iD Mobile Employee
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      • Kash M
      • iD Mobile Employee
      • April 22, 2025

      Hi ​@phil26j,

      Please let us know how you get on.

      If you require further assistance, please let us know.

       

      Kash

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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