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Bank's number has been blocked and I can't verify transactions

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My bank have informed that their number has been blocked. This is stopping me verify credit card transactions and there’s some services I can’t access because they need to call me back. Is there a way to unblock that number?

Best answer by WelshPaul

Your bank is fobbing you off! How would your bank know if I or anyone else (inc iD Mobile) blocked your number?

If you’re unable to receive their OTP, check your phone's blocklist and maybe try resetting your network settings.

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    WelshPaul
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    • WelshPaul
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    • April 19, 2025

    Your bank is fobbing you off! How would your bank know if I or anyone else (inc iD Mobile) blocked your number?

    If you’re unable to receive their OTP, check your phone's blocklist and maybe try resetting your network settings.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      phil26j
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    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • April 21, 2025

    Hi ​@phil26j 

     

    Thanks for getting in touch. 

    We are sorry to hear you are having issues receiving contact from your bank. 

    As ​@WelshPaul has advised, please check your blocked contact list on your handset to rule that out. 

    Do you have any problems receiving OTP’s from other numbers?

     

    Thanks 

     

    Natalie

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    • phil26j
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    • April 22, 2025

    Thanks ​@WelshPaul and ​@Natalie W, I’ll have a look through my blocked contact list and see if that solves the problem. Thanks!

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8192 replies
    • April 22, 2025

    Hi ​@phil26j,

    Please let us know how you get on.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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