Brand new to ID iPhone 16 can make calls but can't receive calls | iD Mobile Community
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Brand new to ID iPhone 16 can make calls but can't receive calls

  • November 26, 2024
  • 2 replies
  • 225 views

Changed over from O2 to ID today. Brand new iPhone 16 Plus. Can make calls (since updating MY Number in Apps - thanks to this Community posts) but still can’t receive calls. I do revceive notification messages that I have missed calls.

Any ideas?

 

Thanks in advance.

Best answer by Tom

Hi ​@Ray1956 

 

Glad to hear this is sorted, while we do sent those texts out, it is always best to allow the full time for a transfer to happen on the date it’s scheduled for it to fully finish, this being between 8am and 10pm.

 

Tom

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2 replies

  • Author
  • New Contributor
  • November 26, 2024

OK now. Spoke to ID Customer Services Chat and they said port in won’t be complete until 6 pm, even though they had sent me a message saying all switched at 2 pm. Anyway, working as of 5 pm. Cheers.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • November 27, 2024

Hi ​@Ray1956 

 

Glad to hear this is sorted, while we do sent those texts out, it is always best to allow the full time for a transfer to happen on the date it’s scheduled for it to fully finish, this being between 8am and 10pm.

 

Tom