Was it working previously and then stopped?

Hey there ​@Bob Johnson, sorry to hear that.

Can you explain your issues further please so we can help accordingly?

Thanks,

Tyler

It's very simple I have been paying for a service that I don't receive I couldn't be certain but at least six months probably more.

Data and calls have not worked.

I'm really annoyed that I have spent hundreds of pounds and not had a useable phone.

There doesn't seem to be any genuine support.

A detailed look at the phone usage log would give you all the relevant information.

What do I have to do to receive any sort of fairy treatment?

Hi ​@Bob Johnson 

Have you been completely without data this whole time?

Do you have these issues everywhere you go or just certain areas?

We’re able to support here, on Facebook & Twitter, as well as on our Live Chat.

Tom

Without data the whole time 😭 

Hi ​@Bob Johnson 

We are very disappointed to hear that and would want to do all we can to help. 

Can you please confirm if this is happening in one location or all over? 

Are you able to test the SIM in another handset to check if the issues still occur? This will help to identify if its a SIM issue or a handset problem

Thanks 

Natalie