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broken pixel 7 screen

  • September 18, 2023
  • 2 replies
  • 119 views
I
Community Member

I woke up this morning to find the top half of my phone screen is unresponsive. There's no cracks and the bottom half works as intended.

What's the policy on repairs or a replacement device since I've been on the contract for less than a year? Because at this point if you're not going to replace the handset I've no choice but to abandon the contract.

Best answer by andewhite

Hey @Immortaldrphill, sounds like your device should still be under its Google warranty, so Google will fix it if they don’t find evidence of physical damage. 

  1. You could go to Currys, where they’ll check the device send it off to Google for a warranty repair on your behalf.
  2. Otherwise, just get it repaired directly with Google.
    https://support.google.com/store/answer/6160400?hl=en-GB
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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12470 replies
  • Answer
  • September 18, 2023

Hey @Immortaldrphill, sounds like your device should still be under its Google warranty, so Google will fix it if they don’t find evidence of physical damage. 

  1. You could go to Currys, where they’ll check the device send it off to Google for a warranty repair on your behalf.
  2. Otherwise, just get it repaired directly with Google.
    https://support.google.com/store/answer/6160400?hl=en-GB
Forum member (non-iD).
Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • September 20, 2023

Hi @Immortaldrphill,

Welcome to the Community!

As @andewhite you can choose one of the 2 options to have your handset fixed.

If you require further information, please let us know.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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