I recently left I'd as the coverage is poor in the area, I requested my PAC code and did the port to Lyca mobile ever since I can not receive SMS messages and can't make voice calls to some numbers (RCS messaging and internet seems ok and people seem to be able to call me) Have been told its a porting issue and I need to report it to the provider i have just left - i have reported it to Lyca mobile but 3 days in and no updates or progress - please help have health issues and not sure I am getting messages through from Doctor so it's pretty urgent
Solved
Call and SMS issues after porting
Best answer by Natalie W
Hello
Thank you for reaching out to us here on the community.
We are sorry to hear you are experiencing issues following the port of your number.
Once the port is completed from our side, we are not able to run diagnostic checks on issues you may be facing as this will need to be completed by your new provider.
We would however recommend trying the following steps to see if they help.
For iPhone:
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"
If you are having issues with step 4 please reset network settings and try again.
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
For Android:
1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.
2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.
Alternatively, you can turn Chat Features/RCS off and test SMS after this
Thanks,
Nat
Hello
Thank you for reaching out to us here on the community.
We are sorry to hear you are experiencing issues following the port of your number.
Once the port is completed from our side, we are not able to run diagnostic checks on issues you may be facing as this will need to be completed by your new provider.
We would however recommend trying the following steps to see if they help.
For iPhone:
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"
If you are having issues with step 4 please reset network settings and try again.
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
For Android:
1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.
2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.
Alternatively, you can turn Chat Features/RCS off and test SMS after this
Thanks,
Nat
Hello, I’m having a similar problem. I’ve updated my number in iMessages and phone, but I still cannot receive any calls. When anyone tries to phone me it says the number doesn’t exist.
+24
Welcome to the Community!
Sorry to hear that.
It sounds like it could be a porting issue.
What number shows when you call and text?
Kash
+24Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
Reply.
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.