Hi, I'm not able to get call forwarding working. I have an Asus zenphone 10, on Android 14. I've navigated to the correct settings. I click on the option for call forwarding and then it takes me to a screen to choose my SIM. When I click on the SIM it takes me to the call forwarding options, which are all greyed out, and there is a pop-up at the bottom of the screen which says reading settings, it just stays there and nothing happens. I think occasionally there is an error message. Please The photo attached, this is what I'm seeing. I've tried very solutions put forward on chat and they've been unsuccessful. One was to enable my mailbox which I have done. Any help getting this to work would be much appreciated. Thank you.

Hi I found a solution which works and I'm writing it to help anyone else that might be in the same situation. What I did was put my ID mobile SIM into a Samsung smartphone. I took the SIM from the Samsung phone and put it into my current phone. I was able to set up call forwarding on both phones using each other phones sim. When I returned the id mobile sim to my Asus smartphone the call forwarding seems to be working fine now. However when I go into the settings it still greyed out and I get the same error message. However it appears to work so the problem is solved I'm very relieved but obviously it's rather than odd situation, not ideal. The only way I can change the forwarding number is to swap Sims again.

Hi @James9000xUnfortunately it appears the device in question is unsupported, therefore we cannot guarantee our services or some features would work on it, sorry.https://www.idmobile.co.uk/help-and-advice/approved-handsetsTom

Call forwarding options grayed out, stuck on 'reading settings' popup

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