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Question

Calls cut off mid call "sorry, the number you have dialed has not been recognised"

  • December 14, 2023
  • 3 replies
  • 405 views
Annie Newstead
New
 Contributor

I have been with ID Mobile for about a month.  I am currently in Belgium.  I have an iPhone 8 Plus. When I call a uk number, I get through and am talking to the person I have called, when a voice says “sorry, the number you have dialled has not been recognised” and then cuts off.

My husband has just tried to call me (to see if I can receive calls) and I hear a voice saying “sorry the number you have dialled has not been recognised … “. It then goes straight to voicemail.

Is this a network problem?    The network says BASE on my phone (that’s the one it automatically goes to).  I have not problems using mobile data.

Is this a problem with the APN?  I don’t appear to have access to adding a new APN (having looked up on the ID Community for similar problems).

I’d be very grateful for some advice. Thank you.

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    3 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • December 14, 2023

    The iD roaming partners in Belgium are listed as BASE and Orange.

    Normally APN settings are only required for a mobile data connection @Annie Newstead.

    Have you tried a NETWORK RESET on your device? 
    The handset user guide would usually explain how to d@Annie Newstead.

    Perhaps best to contact iD support directly via one of their primary support channels:

    The agents work until 8pm on weekdays (6pm at weekends). 

     

       

    Forum member (non-iD).
    Annie Newstead
    New
 Contributor
    • Annie Newstead
    • Author
    • New
 Contributor
    • 1 reply
    • December 14, 2023

    Thank you.

     

    andewhite
    1 person likes this
    • andewhite
      andewhite
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • December 14, 2023

    Hi @Annie Newstead 

     

    I’d recommend the same as @andewhite above.

     

    Please try the following to reset your network settings;

     

    Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

     

    Tom

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