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Question

Calls going straight to voicemail

  • October 18, 2025
  • 12 replies
  • 221 views
N
Active Contributor

The majority of calls to me go straight to voicemail. At my end, the phone doesn’t ring, and I immediately get an SMS to tell me that I have a missed call.

I’ve tried dialling 61*12330# as per the advice on 

, but I get a ‘phone not registered on network’ message. I can, however, phone my wife’s mobile.

I’ve tried the live support chat 4 or 5 times since last night but can’t get through to an agent - can somebody help, please?

    12 replies

    I
    iD Mobile Employee
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    • Isa M
    • iD Mobile Employee
    • October 18, 2025

    Hi ​@Nugsson 

    I am so sorry that you are experiencing issues with your calls. Kindly try resetting your network settings and updating your software to the latest.

    Please do let us know if this helps

    -Isa🎀

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    Active Contributor
    • Nugsson
    • Author
    • Active Contributor
    • October 18, 2025

    Hi ​@Isa M,

     

    I’ve just tried that and unfortunately the result is the same - my wife called me, the first one got through OK, the second one straight to voicemail.

     

    Any ideas?

     

    Thanks,

     

    David.

    N
    Active Contributor
    • Nugsson
    • Author
    • Active Contributor
    • October 21, 2025

    Hi, is anybody able to help with this, please?

    N
    Active Contributor
    • Nugsson
    • Author
    • Active Contributor
    • October 26, 2025

    Hi, I’ve been unable to get through on the live chat and haven’t had a satisfactory response here. How am I supposed to get support, please? Is there an email address?

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • October 26, 2025

    You haven’t provided any helpful information beyond the fact that most inbound calls are going straight to voicemail.

     

    - What phone you have?

    - How many bars of signal are showing on your device?

    - Is the problem occurring at multiple locations or just one?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    Active Contributor
    • Nugsson
    • Author
    • Active Contributor
    • October 26, 2025

    Indeed, I was rather hoping that an iD representative would PM me to find some of this out.

    1. Samsung S21
    2. Plenty - it doesn’t matter how good the signal looks, the issue still occurs
    3. Multiple locations

    I suspect the SIM or the phone is at fault; it would be nice to rule one or the other out.

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • October 26, 2025

    The next step would be to try a SIM replacement. You can request an eSIM and install one via the iD Mobile app in minutes. Maybe do that?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    Active Contributor
    • Nugsson
    • Author
    • Active Contributor
    • October 26, 2025

    Mine’s a physical SIM - is there an option in the app to get a new one sent out? I don’t particularly want to install the app but will do if that’s an option and iD aren’t going to respond to me themselves.

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • October 26, 2025

    You don’t need the app. Simply log into your iD Mobile account via a web browser and place your order there.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JoeKing
    Silver Contributor
    Forum|alt.badge.img+11
    • JoeKing
    • Silver Contributor
    • October 28, 2025

    ​@Nugsson  if you have a Curry's store that your able to get to, you may also pick up a replacement sim card from there. Make sure to bring along some type of ID passport or driving licence would be needed.

     

    Joe 🙂

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
      N
      Active Contributor
      • Nugsson
      • Author
      • Active Contributor
      • December 6, 2025

      Thanks for the replies - the replacement SIM appears to have resolved the problem.

      Lamiya C
      iD Mobile Employee
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      • Lamiya C
      • iD Mobile Employee
      • December 6, 2025

      ​@Nugsson 

       

      Thank you for letting us know! I’m really glad to hear that the replacement SIM has resolved the problem. 😊

      If you experience any further issues or have any questions, don’t hesitate to reach out,  we’re always here to help.


      Lamiya

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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