Hey there ​@pennys, you can transfer your number from another network over to us via the form below:

https://switching.idmobile.co.uk

Thanks,

Tyler

Hello, 

Thank you for your reply, but I’m unable to open the link.  

Can I please confirm if I switch my number over, will that be in my current contract or will I start another contract with you?  I don’t want to start another contract, just want to use the current contract but use a different number.  

Kind regards, 

Hey there ​@pennys, if you move your number from another network to us, the old contract with them will end, and your new contract with us will continue as normal, just with the number you transferred over to us.

Thanks,

Tyler

Hi Tyler, 

Thank you for confirming.  Can you please confirm how I can proceed with this?  Do I just get the PAC number from the other network? 

Thank you 

Kind regards, 

Click the link in post two and read the page. It provides all the information you need to know about transferring your number to iD Mobile and obtaining a PAC. 

Hey there ​@pennys, that’s correct, yes. You need a PAC code from them, then fill out the form I sent above.

Thanks,

Tyler

Hello Tyler, 

As I said, I can’t open the link. Can you please resend? or attach the form for me? 

Also, how long does it take to switch the number over?  As it’s my main number, I kind of need the switch fairly fast. 

Thank you 

Kind regards, 

Chloe 

Hi there ​@pennys, here is the link again:

https://my.idmobile.co.uk/switch-to-id

You can select the date the switch completes on. Minimum is 24-hours depending on what day/time you request the switch.

Thanks,

Tyler

Hello, 

I’m not sure why but the link you provided, just give me a blank page always, please see screenshot.  So I don’t know how to proceed with this switch.  Can you please send me some downloadable form or is there an alternative way I can complete this switch? 

Thank you 

Hi ​@pennys 

I’d recommend the following steps at the below using the iD Mobile app/website;

https://www.idmobile.co.uk/switch

Tom

Hi ​@Tom ,

I've been trying to port my number to Idmobile for 4 days now and seeing the same issue. Tried to complete steps on the website that you've mentioned, but getting the same blank screen as ​@pennys .

Also tried to get in touch with the customer support and haven't managed yet.

Appreciate any tips on how to resolve it.

it makes me wonder if it’s a good idea to actually switch my main number to them if it’s so difficult to just find out a simple process to switch.  There’s no real person behind to speak to, can’t call anyone.  Communication is very limited through this community blog.  I’m giving up. ​@Slonik 

My exact same thoughts ​@pennys .. unfortunately I've just got into the 2 year contract with them.

Me too! So annoying! ​@Slonik 

​@pennys I've finally managed to talk to someone via their live chat and they've sorted the number transfer! Looks like they're online now..

​@Slonik Thank you. I did speak to the live chat and switched my number, but somehow the number sticks to the phone I don’t want to use anymore.  Now I cannot talk to anyone from live chat, seems they’re not there again.  Does ID Mobile provide e-sim? I have never got a sim from ID mobile, just realised that. ​@Tom