Active Contributor

Question

Can I move my number from other network to ID mobile contract?

Forum|Forum|1 year ago
August 27, 2025
13 replies
506 views

I would like to move my other number from another network to ID mobile, I don’t mind losing the current ID mobile number, but I’ll still keep the contract but just want to change to another number from another network, is that doable? The other network already confirmed they’ll provide me the PAC number.

P

pennysAuthor

Active Contributor

Hello,

Thank you for your reply, but I’m unable to open the link.

Can I please confirm if I switch my number over, will that be in my current contract or will I start another contract with you? I don’t want to start another contract, just want to use the current contract but use a different number.

Kind regards,

Tyler C

iD Mobile Employee

Hey there @pennys, if you move your number from another network to us, the old contract with them will end, and your new contract with us will continue as normal, just with the number you transferred over to us.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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pennysAuthor

Active Contributor

Hi Tyler,

Thank you for confirming. Can you please confirm how I can proceed with this? Do I just get the PAC number from the other network?

Thank you

Kind regards,

WelshPaul

Platinum  Contributor

Can you please confirm how I can proceed with this?

Click the link in post two and read the page. It provides all the information you need to know about transferring your number to iD Mobile and obtaining a PAC.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hey there @pennys, that’s correct, yes. You need a PAC code from them, then fill out the form I sent above.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

pennysAuthor

Active Contributor

Hello Tyler,

As I said, I can’t open the link. Can you please resend? or attach the form for me?

Also, how long does it take to switch the number over? As it’s my main number, I kind of need the switch fairly fast.

Thank you

Kind regards,

Chloe

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pennysAuthor

Active Contributor

Hello,

I’m not sure why but the link you provided, just give me a blank page always, please see screenshot. So I don’t know how to proceed with this switch. Can you please send me some downloadable form or is there an alternative way I can complete this switch?

Thank you

S

Slonik

Active Contributor

Hi @pennys

I’d recommend the following steps at the below using the iD Mobile app/website;

https://www.idmobile.co.uk/switch

Tom

Hi @Tom ,

I've been trying to port my number to Idmobile for 4 days now and seeing the same issue. Tried to complete steps on the website that you've mentioned, but getting the same blank screen as @pennys .

Also tried to get in touch with the customer support and haven't managed yet.

Appreciate any tips on how to resolve it.

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pennysAuthor

Active Contributor

it makes me wonder if it’s a good idea to actually switch my main number to them if it’s so difficult to just find out a simple process to switch. There’s no real person behind to speak to, can’t call anyone. Communication is very limited through this community blog. I’m giving up. @Slonik

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Slonik

Active Contributor

My exact same thoughts @pennys .. unfortunately I've just got into the 2 year contract with them.