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Can't access One Time Passcodes!!

  • October 17, 2024
  • 4 replies
  • 110 views
George Lee
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 Contributor

 It appears from other conversations this is a problem with Mobile ID, which sucks because I’m on a 24 month contract with an iPhone 13. 

 

It really feels like a breach of contract if Mobile ID isn’t able to resolve such basic problems as this. What can I do to resolve this aside from moving to another network?? Even though the cost is more, it’s essential that I’m able to receive text messages.

 

Should I try switching to another network then switch back? Would that potentially resolve this?

Best answer by andewhite

Okay @George Lee, the only other thing to try is getting a replacement iD SIM card. 

 

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    andewhite
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    • andewhite
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    • October 17, 2024

    Okay @George Lee, not sure what’s wrong but I receive OTP SMS text messages using my iD SIM in my iPhone 13. 

    • Are you receiving any SMS text messages? 
    • What organisations can’t send you an OTP SMS text message? 
    • Try a RESET NETWORK SETTINGS on the iPhone with your iD SIM, to reset the SMS centre?
      The iOS user guide explains all the reset procedures.
    Forum member (non-iD).
    George Lee
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    • George Lee
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    • 2 replies
    • October 17, 2024

    Hi @andewhite, Thank you for suggesting this., I’ve tried this, in addition to restarting my phone but it doesn’t seem to work.

     

    I don’t seem to be able to receive any SMS messages from anyone, including OTP, but also family etc. I can only receive iMessages. I’ve turned this off as well.

    andewhite
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    • andewhite
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    • Answer
    • October 17, 2024

    Okay @George Lee, the only other thing to try is getting a replacement iD SIM card. 

     

    Forum member (non-iD).
    George Lee
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    • George Lee
      George Lee
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    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2101 replies
    • October 21, 2024

    Hello @George Lee 

     

    Thank you for reaching out to us here on the community and thank you @andewhite  for your assistance. 

    We are very sorry to hear you are experiencing an issue with receiving texts. 

    Can you please confirm if you arranged a replacement SIM?

    If you are still experiencing issues, can you please take a look at further support here.

     

    Thanks, 

     

    Nat  

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