Skip to main content

Just got a new phone today. For some reason it can't make calls or send texts. Keep getting error messages when I text. When I make calls, goes straight to id. Anyone else having issues like that.

Not sim card related.  That's working fine.

 

Maybe there’s an issue with your iD account, @PinkBanana

Unfortunately, forum members can’t look at iD customer accounts for privacy and security reasons. 


How do you check your account to fix it

 


How do you check your account to fix it

 

Try contacting iD customer service via their online Live Chat service, or send them a private message using Facebook Messenger

The iD chatbot works 24/7 - the iD advisers work until 8pm on weekdays.


Hi @PinkBanana 

 

Sorry to hear this, what leads you to believe this isn’t SIM card related?

 

Have you tried the SIM in another device?

 

Are you getting any signal?

 

Tom


Reply