I’m currently abroad and need to increased the capped limit on my account.
I can’t log into my account because I keep getting the app upgrade error message so I can’t use my phone at all even though I can see 4g/5g is available.
What can I do? My phone is useless, I’m stuck not being able to contact anyone. The upgrade error has been happening all week.
+10
Have you tried using the iD online Live Chat service,
While the iD app isn’t working, you’ll probably need to use the online Live Chat for help with your iD account.
For help, try https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays.
+6
Hi
The team are working on some issues with the new app, we hope for these issues to be fixed soon, apologies for any inconvenience caused.
Tom
I can’t long into my account, saying it does not recognise my details
+7
Hi
Welcome to the Community!
Just checking if you have definitely registered an account?
Have you tried resetting your password and trying again?
If you still have issues please contact our Live Chat Team.
Kash
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