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I have swaped over to ID Mobile from a different provider keep my old phone number however i can’t make or receive calls from my phone however i tried my sim card in a iphone which proceeded to work then i tried it in another samsung which didn’t work. 
 
i have tried a Manual Roam, restarting , SIM isn't blocked , i have unlimited calls , Do Not Disturb mode is not enabled , no barring calls , no blocked numbers , my phone’s operating system is up to date, no missed payments , clean SIM card

Hi @BS2468,

Welcome to the Community!

Have you checked the network status checker for any issues in the area.

I would also advise that you check if VoLTE is enabled on your handset as 3G is being turned off.

 

Kash

no network issues in my area and VoLTE is enabled

Hi @BS2468 👋🏻
 

Do you see a ‘Toggle’ to turn on VoLTE and see ‘LTE’ (NOT 4G) under ‘Network Mode’ ( Settings/ Connections/ Mobile Networks)?


Have you performed a Software update (Settings/ Software Update)?
What is under the ‘Service provider SW ver.’ (Settings/ About phone/ Software information) on your phone? Should look something like this…


I may be able to point you in the right direction with this information.
x

Hi @BS2468 

 

Have you tried the above from @Decembersangel72?

 

Have you tried a network settings reset since using the iD Mobile SIM in the device?

 

Tom

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