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can't port over old number

R
Community Member

I have been trying to port my old number from Lebara for a couple weeks now and I still can’t port it over. I spoke with livechat on the 15th who said that I would definitely be able to port on the 16th. I waited a week on the off chance the technical problems hadn’t been solved. I have tried again today but I am still receiving the same error 

I’m a little upset my this service as I am currently paying for two phone contracts simultaneously whilst attempting to port over my old number. 

Who do I need to speak to get assistance with this?

Best answer by andewhite

The primary contact for this is the iD Mobile customer service team, using their online web chat, ​@rosanya.

I guess you could also try iD advisers, via their social media pages (Facebook, X, etcetera).

 

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    andewhite
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    • andewhite
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    • April 24, 2025

    The primary contact for this is the iD Mobile customer service team, using their online web chat, ​@rosanya.

    I guess you could also try iD advisers, via their social media pages (Facebook, X, etcetera).

     

    Forum member (non-iD).
    Siân
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    • April 24, 2025

    Hi ​@rosanya  I am very sorry to hear this, it must be very frustrating.

    This is certainly something we can help with if you like? Just let us know if you want us to pop you a message here, or if you’re happy to contact us on the methods ​@andewhite  has suggested.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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