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Hello all. I'll try and keep it short as this has been covered before. 

As the title says, since switching to ID I've been unable to receive OTP's/verification codes. Frustrating for a few reasons, but mainly because i can no longer access online banking through any apps. I've tried every online troubleshooter, no joy. They're all the same to be fair. I can send and receive sms messages without problem.

 

I've raised this with ID through the live chat. I feel like I'm talking to a bot rather than an agent most of the time. Their rep seems to precede them. The problem has apparently been raised with the elusive technical team, but after having spent the last 4 months being asked repeatedly to wait 24-48 hours for feedback, which never comes, I thought I'd see if it would be quickly to get a solution here. 

 

Cheers.

Hi,

 

I joined ID on Sunday coming from EE. I went on a contract with a IPhone 15. I cannot receive one time passwords. I’ve tried everything, followed all the suggestions from the online chat but no success. Off and on again, taking the sim out and back in, checking the numbers correct with the bank and starts with 44 7, checking the number matches that store in my phone, calling the bank again.. it’s endless.
The online chats sound like a bot and aren’t of any help. They said it would be escalated to their technical team but it’s been a week and nothing. I saw someone had waited 4 months before giving up and changing network. I’m currently blocked from all my banks because I can’t access the one time passwords, I really need access! 
 

I have 13 days to terminate my contract, if I can’t resolve this by Saturday I’m going to need to leave ID before I’m stuck with them for two years. Has anyone found a fix for this? I don’t have the luxury of waiting much longer because I can’t get to the currys store  to cancel the contract due to work. 
 

thanks 

Hi @Swaitsy83 @Immya,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I have just joined id mobile and kept my number that I have had for years. It soon became clear that I was unable to receive OTPs. Life360 wasn't accessible in particular. I chatted to them for a long time , but no solution. I was about to phone to cancel my new contract but I decided to try one more thing. I am an android user and have an android tablet so I wondered if I linked my message app to my tablet, it might make a difference? I then opened the life360 app and attempted to log in. The OTP came straight through to my phone and my tablet, allowing me to log in successfully!! I am aware that this is not a proper solution but it has worked for me. I will update when I need to use an OTP again

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