can’t send texts

Hey there @Danbys1, welcome to Community!

How long has this been an issue for please?

Have you tried restarting your phone, and also resetting your phone’s network settings?

Also, please check your phone number shows correctly in the phone’s settings.

Kind regards,

Tyler

Hi I can’t send any texts?

Hi @Colin Self 

I’m sorry to hear this, please could you provide a bit more information?

Have you been able to send texts previously?

What happens when you try to send a text?

How are calls and data?

Tom

Please help! Before I throw my phone, so purchased new iPhone 15 on Sunday went with Id mobile and had account activated yesterday but can’t send/receive messages, can’t call or access 4G, like what the heck have I signed up for, before you ask I’ve googled everything and done everything they’ve said and still nothing. ID before I leave my contract sort it out! 

My payments are all up to date but I can’t send texts or make calls or use my data since yesterday morning I don’t know what’s going on and I really need this connection/ services

Hi @Lisa7498 & @Jayogunwale 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom