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Can’t sent message’s always sating failed


Lyn Yavuz
Community Member

My sim can’t send text messages always says failure to sent

This topic has been closed for replies.

2 replies

  • Community Member
  • 0 replies
  • July 25, 2023

What device are you on


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • July 28, 2023

Hi @Lyn Yavuz 

 

Are you on an iPhone or Android? Please try the following;

 

iPhone

 

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

Android

 

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

Alternatively, you can turn Chat Features/RCS off and test SMS after this.

 

Tom