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cancel a deceaseds sim

  • May 20, 2025
  • 3 replies
  • 53 views

Hi my father passed away 3 weeks ago. Can anyone help as to how I can cancel his sim and the monthly direct debit? Tia

Best answer by MZone

Sorry for your loss. Please see below. 
 

 

3 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • May 20, 2025

Sorry for your loss. Please see below. 
 

 


  • Author
  • Active Contributor
  • May 21, 2025

Well I managed to do a live chat which was painful to say the least.  About a 45 minute chat going round in circles but I think I managed to sort it in the end. Thank you


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • May 21, 2025

Hey there ​@Jo217, we’re very sorry to hear about your loss. We hope the kind advice from ​@MZone has been able to help.

 

If you still require assistance with this, please do let us know.

 

Thanks,

Tyler