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Question

cancel my Sim plan

M
Community Member

Can I cancel my SIM plan but still pay for my phone?

 

I started my contract six months ago, but I have had problems with a bad signal all the time. I just want to cancel my plan and move to a different network, but I want to keep paying for my phone.

    2 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 294 replies
    • March 28, 2025

    ​@Mario8080 As you've agreed to the contract terms you would have to continue to pay you're contract. There may be an option for you to pay off the remaining payments in full.

    Best advice is speak to an agent on the Live Chat  type in the message box To Speak to someone 

    https://idmobile.co.uk/live-chat

     

     

     

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3296 replies
    • March 28, 2025

    Hey there ​@Mario8080, unfortunately, you cannot cancel part of your contract.

     

    If you’re on a handset plan, then this is a contract for both the SIM/plan and the phone, and they're not separate. The only way to do so would be to pay off your whole contract and end it with us, as the phone would then be yours completely.

     

    Thanks,

    Tyler

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