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Question

Cancel plan without phone

  • 1 August 2024
  • 5 replies
  • 63 views

Hi,

 

I have had two sim cards and now want to cancel one of them - thing is, I only have one phone now so obviously can’t receive text messages on the sim I want to cancel. I also don’t have this sim added as a plan on my account and cannot do so without receiving texts to the sim in question. Is there a way that I can cancel this plan without having the sim in a phone?

 

Thanks for your help in advance!

5 replies

Matthew T
Rank
Userlevel 7
Badge +6

Hey @Mollusc,

I’d recommend contacting our Live Chat team, type ‘Speak to someone’ to connect to an agent.

Thanks.

iD Community Manager
G
Rank

Ordered ID sim only now i want to cancel my monthly standing order on phone

Matthew T
Rank
Userlevel 7
Badge +6

@Gerald James Munden looking at the system, you have purchased an additional SIM with a new number. You’ll need to get this cancelled and Upgrade your existing plan here (so you keep the same number) here: https://www.idmobile.co.uk/upgrades

Thanks.

iD Community Manager
G
Rank

How do cancel the recently purchased sim i bought online? I have changed my original monthly payment plan to one for £8 in my account.

Matthew T
Rank
Userlevel 7
Badge +6

Please visit our Returns page @Gerald James Munden for steps to return your SIM.

https://www.idmobile.co.uk/help-and-advice/returns-cancellations

Thanks.

 

iD Community Manager

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