Cannot access my online ID account because my phone number is not working | iD Mobile Community
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Cannot access my online ID account because my phone number is not working

  • November 11, 2024
  • 2 replies
  • 225 views

Jacqui Bardelang
Community Member

I received a text a few days ago to say my SIM activation is in progress even though I’m mid way through a contract with ID. I try to log on to the app but it sends me to the page to input my number, surname and date of birth and when it says it has sent a text to authorise my login I can’t receive it. I can send or receive any texts/calls or use data since that text. No idea what’s wrong.

Best answer by andewhite

Unfortunately @Jacqui Bardelang, it does sound like bad actors might’ve hacked your iD account and stolen your mobile number to use with another SIM. 

Check for unauthorised payments from your bank account/s, credit cards, etc. 

 

This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • November 12, 2024

Unfortunately @Jacqui Bardelang, it does sound like bad actors might’ve hacked your iD account and stolen your mobile number to use with another SIM. 

Check for unauthorised payments from your bank account/s, credit cards, etc. 

 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • November 12, 2024

Hi @Jacqui Bardelang,

Welcome to the Community!

Please contact our Live Chat Team at the link below:

https://www.idmobile.co.uk/live-chat

The team will get this logged for you and carry out the steps required.

 

Kash