I received a text a few days ago to say my SIM activation is in progress even though I’m mid way through a contract with ID. I try to log on to the app but it sends me to the page to input my number, surname and date of birth and when it says it has sent a text to authorise my login I can’t receive it. I can send or receive any texts/calls or use data since that text. No idea what’s wrong.
Solved
Cannot access my online ID account because my phone number is not working
Best answer by andewhite
Unfortunately
Check for unauthorised payments from your bank account/s, credit cards, etc.
+26Unfortunately
Check for unauthorised payments from your bank account/s, credit cards, etc.
+24Welcome to the Community!
Please contact our Live Chat Team at the link below:
https://www.idmobile.co.uk/live-chat
The team will get this logged for you and carry out the steps required.
Kash
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