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Question

Cannot activate my replacement sim

  • July 28, 2025
  • 3 replies
  • 30 views

I am trying to activate my replacement SIM but not receiving the passcode

3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • July 29, 2025

Hi ​@ja.will25 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


  • Author
  • New Contributor
  • July 29, 2025

Thanks. I used my Twitter account to get ID to help. With some identity checks they activated the SIM.


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • July 29, 2025

Hi ​@ja.will25 

 

Glad to hear the team on Twitter were able to help you with this.

 

Tom