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Question

Cannot activate my replacement sim

  • July 28, 2025
  • 3 replies
  • 40 views
J
New Contributor

I am trying to activate my replacement SIM but not receiving the passcode

    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • July 29, 2025

    Hi ​@ja.will25 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • ja.will25
    • Author
    • New Contributor
    • July 29, 2025

    Thanks. I used my Twitter account to get ID to help. With some identity checks they activated the SIM.

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • July 29, 2025

    Hi ​@ja.will25 

     

    Glad to hear the team on Twitter were able to help you with this.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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