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Hi,

I switched my number from EE to a sim only with ID. All went smoothly. I got my eSim but seem to be unable to add it as the second Sim to my new Samsung A15 (which is also with ID)

When I am scanning the QR Code, I am getting an option to add it to my watch? But I do not have a Samsung Watch.

I have no idea, if I am simply to thick. But Is there an option to get a “normal” Sim instead of an eSim?

Hi @Kingsizefairy,

Welcome to the Community!

We don’t offer eSIMs for accessories at the moment.

If the eSIM is already on the handset the SIM should be working as normal.

 

Kash

great. when I looked up if the mobile was ready for eSim it says yes, and now you are saying no? How do I get a normal Sim now? This will be my second week with no phone working.

I inserted the normal Sim (the paid monthly one) and cannot call, receive calls or text! Unbelievable!! 

@Kingsizefairy -

Sounds like your A15 is getting confused trying to add eSIM to a watch that doesn’t exist. Follow these steps:

  1. Open Settings.
  2. Tap ‘Connections’.
  3. Tap ‘SIM card manager’.
  4. Tap ‘Add mobile plan’.
  5. Tap ‘Scan QR code from service provider’.
  6. Follow the on-screen steps.

Thanks.

been there, bought the t-shirt.

 

I have cancelled and will leave ID, sick of all this malarkey and the wasted time

Perhaps it’s time for SMARTY, and LESS malarkey, @Kingsizefairy. 

Sorry to hear this @Kingsizefairy - best of luck with your new provider. I don’t believe Smarty offer eSIM though. Thanks.

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