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Cannot dial one specific number.

W
New
 Contributor

When trying to dial one particular 01708 number I get the message ‘number not recognised’ and the phone bleeps three times then hangs up.

Best answer by Tom B

Hi @winnem1 

 

We aren’t joking, we don’t have access to your account so can’t even at this time speak to a ticket’s existence, we’re taking your word for it.

 

They do exist.

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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    9 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4812 replies
    • July 12, 2024

    Hi there @winnem1, thank you for reaching out.

     

    Is this a personal number or a business number please?

     

    Thanks,

    Tyler

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    W
    New
 Contributor
    • winnem1
    • Author
    • New
 Contributor
    • 4 replies
    • July 12, 2024

    Hi Tyler

    The number is  a personal landline number.

    I have been onto techical at ID four times about this as have never had a reply!

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4812 replies
    • July 29, 2024

    Hi there @winnem1, we’re very sorry to hear this. Have you ever been able to call this number before?

     

    Are our technical team still investigating also please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    W
    New
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    • winnem1
    • Author
    • New
 Contributor
    • 4 replies
    • July 29, 2024

    Still waiting for the technical team to bother to reply. Seems to me they don’t give a dame about their customers once they have got the money. I won’t hold my breath for a useful answer.

    Tom B
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • August 6, 2024

    Hi @winnem1 

     

    I’d recommend keeping on with the team you’re in contact with, it may take the tech team time to investigate this, we appreciate your patience. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    W
    New
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    • winnem1
    • Author
    • New
 Contributor
    • 4 replies
    • August 6, 2024

    Hi Tom

    Still waiting for a response from the tech team - are they on holiday????

    Been a few weeks now.

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4812 replies
    • August 12, 2024

    Hi there @winnem1, is this issue still on-going?

     

    What and when was the last update from the technical team please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    W
    New
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    • winnem1
    • Author
    • New
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    • 4 replies
    • August 12, 2024

    Hi Tyler

    When you say when did I get a reply from the ‘tech team’ are you joking?

    I have never had a reply.

    Do they realy exsist?

    Just a hello would be something.

    Regards

    Mike

    Tom B
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • Answer
    • August 19, 2024

    Hi @winnem1 

     

    We aren’t joking, we don’t have access to your account so can’t even at this time speak to a ticket’s existence, we’re taking your word for it.

     

    They do exist.

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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