I recently switched from Lebara to iD Mobile, and I’m using a Samsung Galaxy A9. I can access the internet and send/receive messages without any issues, but I’m unable to make or receive phone calls.
However, when I insert my iD Mobile SIM card into an iPhone SE, iPhone 12, or iPhone 14, everything works perfectly, including making and receiving calls, sending/receiving messages, and using mobile data.
My husband also uses iD Mobile. When he inserts his SIM card into my Samsung phone, he experiences the same issue, can use the internet and send/receive messages, but cannot make or receive calls.
I also tried inserting a Lebara SIM card into my Samsung phone, and everything works fine, including calling, messaging, and using the internet.
If you have one of the phones from the below list, then 4G VOLTE and Wi-Fi calling should be able to be selected and work, and calls should still work:
If you have a phone that isn’t on this list, then it may or may not work, but we don’t officially support any phones outside of these and cannot say for sure if it will or not.
If the issue persists after following the troubleshooting above and confirming if your phone is approved, then please let us know here so we can investigate further. If your phone isn't listed above, you'll need to upgrade/get a new phone I'm afraid to receive calls. Texts and data should continue to work either way.
