I have been using iD since March with unlimited calls. Today I find that I can no longer make or receive calls. I have checked the coverage map and should have both 3G and 4G coverage. No problems are reported. There has been no change to my phone. It should automatically detect both 3G and 4G. It shows 2 bars mobile and higher wi-fi signal strength. I have followed all your trouble shooting advice without result.
Best answer by Decembersangel72
Hi
The 3G network is being turned off and this may have happened in your area and the info on the website may not have been updated to refect this🙄
What phone do you have?
Is it on the iD Mobile Approved Handsets list? https://www.idmobile.co.uk/help-and-advice/approved-handsets
Does your handset have VoLTE ability? Is it turned on?
Once you supply more info someone may be able to point you in the right direction. x
Hi
The 3G network is being turned off and this may have happened in your area and the info on the website may not have been updated to refect this🙄
What phone do you have?
Is it on the iD Mobile Approved Handsets list? https://www.idmobile.co.uk/help-and-advice/approved-handsets
Does your handset have VoLTE ability? Is it turned on?
Once you supply more info someone may be able to point you in the right direction. x
+24Hey there
As
https://www.three.co.uk/support/network-and-coverage/coverage
Please read more below on what this is, and what to do:
https://community.idmobile.co.uk/3g-200/3g-is-being-switched-off-what-do-i-need-to-do-50979
If you have one of the phones from the below list, then 4G VOLTE and Wi-Fi calling should be able to be selected and work, and calls should still work:
If you have a phone that isn’t on this list, then it may or may not work, but we don’t officially support any phones outside of these and cannot say for sure if it will or not.
If the issue persists after following the troubleshooting above and confirming if your phone is approved, then please let us know here so we can investigate further. If your phone isn't listed above, you'll need to upgrade/get a new phone I'm afraid to receive calls. Texts and data should continue to work either way.
Additionally, if you're using an iPhone that's supported by us, please try the following:
1) Go to settings > Phone > My Number > and check that your phone numbers is showing or correct. If not, please add the correct number and try a call.
2) Turn off iMessage, restart your phone, then try a call and see if this helps.
Thank you,
Tyler
Create a new topic and ask a question to the iD Community.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
