Hi ​@NuclearWolf47 

Thank you for getting in touch.

We are very sorry to hear you are experiencing issues with calls in your replacement handset. 

When you go in to settings, if your number showing correctly?

Thanks, 

Natalie 

Hi ​@Natalie W 

No, It just says “Unknown”.

Thanks

Hey there ​@NuclearWolf47, sorry to hear that. What phone do you have please, and what’s your full postcode?

Thanks,

Tyler

I have a Samsung Galaxy A20e and my postcode is DN2 5HB.

Hey there ​@NuclearWolf47, we're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=G46+6SA&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

Therefore, this is likely affecting your signal currently, our apologies for that.

However, have you tried resetting your network settings on your phone? Also, do you have another device you can test the SIM card in at all?

Thanks,

Tyler

Hi ​@Tyler 

Thanks for your reply. I didn’t know about the signal issue. I’ve reset the network settings, I’ve even reset the phone to factory settings with no luck.

I don’t have another device to test it on unfortunately. I will keep trying over the next week and hope that this signal issue is resolved by then. If not, I will get back in touch.

Thanks.

Not a problem at all ​@NuclearWolf47, thank you for your update and I hope it clears up!

Thanks,

Tyler