@Pandy I'm also new to this network are you setting up your banking via your banking app or via a Web browser? If via Web allow all cookie's. I had a similar issue.
I have had an issue with this since switching on the 16th of October.
ID mobile repeatedly blame the sender and deny any issue, even when given multiple examples.
The forums here are full of reports of the same and ID do not seem capable of fixing it.
Escalate through complaints and then ombudsman
I have had an issue with this since switching on the 16th of October.
ID mobile repeatedly blame the sender and deny any issue, even when given multiple examples.
The forums here are full of reports of the same and ID do not seem capable of fixing it.
Escalate through complaints and then ombudsman
Did iD complaints team or Communications Ombudsman ever fix the problem, @CarloLandrisian?
@andewhite
My formal complaint just hit 8 weeks and so I have just escalated to the ombudsman yesterday.
No sign of a fix yet.
I was offered out of my contract by ID but don't really want to risk the issue following if I port my number elsewhere.
Hi @CarloLandrisian,
Welcome to the Community!
We are sorry to hear about this and it’s unfortunate that the issue isn’t resolved.
If there is anything that you require from us, please let us know and we can PM you.
Kash