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Cannot receive vefication code

  • December 7, 2024
  • 3 replies
  • 180 views
C
New
 Contributor

I have tried this and it doesn’t fix the issue

https://community.idmobile.co.uk/network-troubleshooting-177/i-can-t-receive-one-time-passcodes-otps-to-my-sim-what-should-i-do-68095



I switched to ID Mobile on a 24 month contract with my old number ported.

I cannot log into WhatsApp, Ring, Blink, Life360, etc, which are all vital to me. Because the all require verification code sent as an SMS.

I’ve switched network and kept my number numerous times in the past -- this is a number I’ve used over 20 years. It has always been smooth with no exception. These networks include big ones like Vodafone, O2, Three, T-Mobile, Orange, and small ones like Giffgaff, Smarty, Lebera, Lyca.

    3 replies

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • December 8, 2024

    Hello ​@cliffxuan 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear you are experiencing an issues receiving OTP’s.

    Can you please confirm which handset you are using?

     

    Nat 

    C
    New
 Contributor
    • cliffxuan
    • Author
    • New
 Contributor
    • 2 replies
    • December 8, 2024

    ​@Natalie W 

    The new handset is a Google Pixel Pro 9 Fold.

    I’ve also tried on my old Samsung Galaxy S22 Ultra

    This shouldn’t be handset related. Here is another thread from a year ago with exactly the same problem. The person who wrote it had to leave ID mobile for the problem to get fixed sadly.

     

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • December 9, 2024

    Hi ​@cliffxuan 

     

    Occasionally with iPhones there are mix ups with the numbers in the settings so it’s worth checking.

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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