Community Member

Cannot register on network

We have inserted the SIM into our son's phone but despite trying several things, the network is not recognised.

He cannot use his new phone. Is there anything we are doing wrong, or that we can try?

iD Mobile Employee

Hi @Sparker234 , welcome to iD!

It sounds like the SIM may need to be activated. You can find out how to do this here - How do I activate my new SIM or eSIM? | iD Mobile Community

Please let us know how you get on, or if there is anything else we can do for you.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

Still not working

iD Mobile Employee

Hi @Mohan_5151

Have you tried testing the SIM card in a different device, and are you experiencing the same issue with it not connecting?

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

3 replies