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cannot send sms text messages


I joined Id mobile beginning of November, moved across my old three number to the new sim and handset from Id Mobile. Ever since I have not been able to send sms texts to android phones. I can make and receive calls, use iMessage, data is all fine and receive texts from Androids but I cannot text them back, the message just keeps saying not delivered in red and “message sending failure”. 

I have raised this issue on live chat twice and was told to wait 72 hours for the tech team/ complaint team to respond, to which they haven’t. I then re contacted live chat and asked for a new sim to be sent out to try that in case the sim was faulty, I put new sim in and it’s still the same. Took the sim out, phone off for half an hour and back in and still not working. 

I have the iPhone 13 and I have done all of the reset network settings and all the usual tests by turning off iMessage and on again, putting phone into airplane mode etc, full network resets everything and still not working. The phone number is the correct one in the iMessage settings etc too. 

I have searched the community hub and seen a port split being mentioned, I’m wondering if there’s an incomplete/fault between changing over to id mobile from my old three contract as everything else works fine. I just want to be able to send sms text messages back to relations that are on androids, which I pay for but cannot do? Live Chat can’t help as when they say someone will be in touch no one has been, can anybody here help me please ? 

Best answer by MichelleLazenby

Thank you so much 

all sorted now, I think I had set the limit on my phone for that type of call to max £5

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  • New
 Contributor
  • December 12, 2023

I can also send sms messages from an android phone when I put the SIM card into an android. 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • December 13, 2023

Hi @Saz1878,

Welcome to the Community!

We are sorry to hear about the issues that you have experienced.

Please try the below and let us know how you get on.

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Kash


  • New
 Contributor
  • December 13, 2023

Hi Kash I’ve tried all you suggested and I still can’t send sms messages, the phone number is correct within the settings in start new conversations from also! Could a change of number and then a factory reset of the phone fix it? 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • December 14, 2023

Hi @Saz1878 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


  • New
 Contributor
  • August 22, 2024

This answer is no help to the rest of us with the same problem.  How was it fixed?


I have the same problem 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • August 27, 2024

Hi @MichelleLazenby @Lewesian22,

If you have tried the above already and are still having issues we may need to check your account.

Please can you contact our Live Chat Team and they can assist you further.

 

Kash 


Thank you so much 

all sorted now, I think I had set the limit on my phone for that type of call to max £5


I am also getting this issue despite following above steps, but the live chat is not helping with the issue. Please help me resolve


I changed the limit on my restricted call plan and it sorted the problem 


I followed these steps first then changed the limit on  premium rate calls/texts 

 

 


Ant Hodgson
New
 Contributor
  • New
 Contributor
  • September 25, 2024

Hi, I have the same problem as above after getting a new iPhone. Please help 


I am having the same problem with new iPhone. Have checked all the settings as above. I have 2 sims. SMS working ok with other sim - problem only with the ID mobile number 


Ant Hodgson
New
 Contributor
  • New
 Contributor
  • September 26, 2024

Hi Douglas, after 24-48 hours its resolved itself for me. I found a thread of people advised to wait and it worked 


Wayne Gough
New
 Contributor
  • New
 Contributor
  • October 2, 2024

For some reason it is not letting me change the number to the correct number 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 7, 2024

Hi @Wayne Gough 

 

Are you on iPhone or Android?

 

Tom


Wayne Gough
New
 Contributor
  • New
 Contributor
  • October 7, 2024

Hi Tom

 

iphone , I believe I have to do a network reset 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • October 9, 2024

@Wayne Gough -

That may work, if not remove your iD SIM from your iPhone for 60 minutes then Restart. This will disassociate it from your Apple ID.

Thanks.


Joseph Ibbs-George
New
 Contributor

Hi Kash,

I have the same issue, I have done what you suggest above but still getting the ‘message failed to send’ bounce back (I think the recipient gets the text thought).

please can you help!

 

thanks,

Joe


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • October 25, 2024

Hey there @Joseph Ibbs-George, sorry to hear that!

 

What phone do you have?

 

Are all texts an issue?

 

Thanks,

Tyler

 


  • New
 Contributor
  • December 5, 2024

Hi, I have the same problem but when I go into settings on iPhone and try to change my phone number to my actual previous phone number (the one that was pac coded across) it won’t save. I can’t send text messages to android numbers. Please help. Thanks 


  • New
 Contributor
  • December 5, 2024

I also cannot send sms messages. I can also not change my phone number in the iPhone setting to my old number which I pac coded across. Everything else works fine. My number was only transferred over today. Antoine found a resolution to this issue?


Hi I have the same problem. I followed the instructions and I still cannot send texts. I contacted your live chat and it didn’t even understand the words SMS or text! 
please can someone get in touch to fix this or I will have to change provider.

thanks 

Helen


  • New
 Contributor
  • December 7, 2024

Hi. I managed to find a resolution for the same problem. I was experiencing the same issue. I believe the solution is to be found in the messages settings. I opened the messages settings in the settings menu and on the ’send/receive’ menu I had the option of the number I want to use, the number I don’t want to use and my email address. I selected the number I DIDN’T want to use and then that disappeared. (Maybe the iPhone was looking for that number and couldn’t find it so removed it??). Seeing as that number I didn’t want to use has now disappeared it defaulted to the number I do want to use. With that I was able to send sms. This also changed the number of my phone to the correct number in the ‘my number’ section of Phone Settings. 
 

Hope this makes sense and hope it works for you!! 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • December 7, 2024

Hey there ​@Sixela47 & ​@Ross1982, sorry to hear that?

 

Have you tried deleting the number altogether, and then re-adding it? 

 

Have you tried both the +44 format, and 07 format?

 

Have you also tried resetting network settings first, then adding the number back in?

 

Finally, have you tried all the iMessage troubleshooting found above, but with the phone in flight mode at all?

 

Thanks,

Tyler


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