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I have tried on several times to transfer my number across without success, this is supposed to be a easy process and have never had this much trouble with any other provider

Hey @Antonyr1988, you can also use the iD online Live Chat service to submit your PAC, by speaking to a customer service advisor. 

Talk to an advisor at https://idmobile.co.uk/live-chat (via popup window in a browser). 

The advisors work until 8pm on weekdays (type “talk to a person” to avoid the 24/7 chat-bot). 

 

I managed to sort it, just use desktop version of the web page rather than the mobile version

Hi @Antonyr1988,

Welcome to the Community!

Sorry for the issues you have had with your number port.

If you still require assistance with the port, please get back to us here.

 

Kash

Hi @Antonyr1988 

 

Glad to hear you were able to get through on the port form.

 

Let us know if you need anything else, welcome to iD Mobile.

 

Tom

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