Cant enter a radio competition as texf fails this it to heart radio

Try increasing the bill cap for your iD account @SJL. 

I think it costs more than the standard message rate to send to the short-code 82322 - Heart Radio should have the cost for entering the competition by text, somewhere online or during the ad.  

Hi thanks there doesn’t appear to be any bill cap 

Okay @SJL, do you manage your iD account online, or by calling 7777?

If you manage your iD account online or by using the iD app, the following forum article might help.

• How do I set or change my Bill Cap? F.A.Q.

Hi this isn’t the issue as bill cap was set at £5 

Okay @SJL, short-code numbers are managed by EE, O2, Three and Vodafone, and regulated by OFCOM. 

Short-codes might not work on with all MVNO companies. Their website https://www.short-codes.com has more information. 

Hopefully iD can understand and fix the issue. Meanwhile, can you enter the competition online?

It is now too late ! Irhough idmobile used 3 network? 

Hey @SJL,

iD does use Three UK’s network for coverage.

This isn’t what @andewhite  was advising.

Have you also got Premium SMS enabled in the app?

Mohammed

Yes I believe I have 

Hey @SJL,

Can you check and verify? As this makes a different and could be why the texts are not sending.

Mohammed