Question

Cant enter a radio competition as texf fails this it to heart radio

  • 20 July 2023
  • 9 replies
  • 370 views
SJL
Rank

Text fails when sending to 82322 please advise as never had this before with other suppliers 

9 replies

andewhite
Rank
Userlevel 8
Badge +9

Try increasing the bill cap for your iD account @SJL. 

I think it costs more than the standard message rate to send to the short-code 82322 - Heart Radio should have the cost for entering the competition by text, somewhere online or during the ad.  

Forum member (non-iD)
SJL
Rank

Hi thanks there doesn’t appear to be any bill cap 

andewhite
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Userlevel 8
Badge +9

Okay @SJL, do you manage your iD account online, or by calling 7777?

If you manage your iD account online or by using the iD app, the following forum article might help.

 

Forum member (non-iD)
SJL
Rank

Hi this isn’t the issue as bill cap was set at £5 

andewhite
Rank
Userlevel 8
Badge +9

Okay @SJL, short-code numbers are managed by EE, O2, Three and Vodafone, and regulated by OFCOM. 

Short-codes might not work on with all MVNO companies. Their website https://www.short-codes.com has more information. 

Hopefully iD can understand and fix the issue. Meanwhile, can you enter the competition online?

Forum member (non-iD)
SJL
Rank

It is now too late ! Irhough idmobile used 3 network? 

Mohammed
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Userlevel 5
Badge +9

Hey @SJL,

iD does use Three UK’s network for coverage.

This isn’t what @andewhite  was advising.

Have you also got Premium SMS enabled in the app?

Mohammed

 

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SJL
Rank

Yes I believe I have 

Mohammed
Rank
Userlevel 5
Badge +9

Hey @SJL,

Can you check and verify? As this makes a different and could be why the texts are not sending.

Mohammed

 

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