cant make or receive call and text

Hey there ​@sammyscissors24, sorry to hear that.

What date did your switch complete?

When you go into phone settings, if your phone number showing correctly?

What phone do you have?

Thanks,

Tyler

I have toke the sim out and put sin back in turn off went to all the setting and still don’t work it keeps coming up primary no service and when I send a text don’t let me say not deliver and wen I make a call say call fail , I can only use WiFi or iPhone to iPhone ,I have iPhone 16 plus and I switch over and everything was successful on the 14th jan and still not working 

Hi ​@sammyscissors24,

Please can you test the SIM in another handset and let us know how you get on.

It certainly sounds like an issue with the settings, have you reset your network settings?

Kash

I have done this in another hand set ,still don’t work , how do u reset the network setting x x

I have just done the reset network and still saying no service x x

It just say it the top primary no service but it’s say id WiFi call 

​@sammyscissors24,

Did the number work before the port?

It sounds like the SIM may have become faulty and you might need a new one.

The link below will help you out.

• How do I get a replacement SIM or eSIM? F.A.Q.

Kash

I just transfer as soon as I got it so I could not tell you if sim was fault my number just went straight over x 

So I go to curry’s and get a replacement sim so how do I get to keep my number that I have the now 

Hi ​@sammyscissors24,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash