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I can't switch number as not given transaction number brought from mobiles.co.uk put in that order number but doesn't work 

You’ll need to use the iD online Live Chat to submit your PAC, @Daniel Roe

Tell the 24/7 iD chatbot you want to “talk to a person”. The advisers work until 8pm on weekdays.


Thanks will try that


Hi @Daniel Roe,

Welcome to the Community!

I hope that you managed to get through to the team and get this resolved.

If you still require assistance, please let us know and we can help.

 

Kash


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