I am trying to switch from EE to ID mobile and keep my number. I entered the PAC code, transaction number and ID mobile number that was provided when I signed up to the contract, but it says there is a problem with the details I entered. Please can you help?
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Hi
Welcome to the Community!
Please can you confirm that the transaction number you are entering starts with a 4?
If so and you are still having issues, please get back to us and we will PM you.
Kash
I’m having same issue but have not been emailed a number beginning with a 4
Me too. I don’t have a transaction ID at all.
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Reply.
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