Skip to main content
Solved

Cant transfer my mobile number


Emily Fyson
Community Member

I am trying to switch from EE to ID mobile and keep my number. I entered the PAC code, transaction number and ID mobile number that was provided when I signed up to the contract, but it says there is a problem with the details I entered. Please can you help?

Best answer by Kash

Hi @Emily Fyson,

Welcome to the Community!

Please can you confirm that the transaction number you are entering starts with a 4?

If so and you are still having issues, please get back to us and we will PM you.

 

Kash

View original

4 replies

Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7774 replies
  • Answer
  • March 6, 2024

Hi @Emily Fyson,

Welcome to the Community!

Please can you confirm that the transaction number you are entering starts with a 4?

If so and you are still having issues, please get back to us and we will PM you.

 

Kash


Mark Woodrow
New
 Contributor
  • New
 Contributor
  • 1 reply
  • September 20, 2024

I’m having same issue but have not been emailed a number beginning with a 4


EllaHP
New
 Contributor
  • New
 Contributor
  • 1 reply
  • September 20, 2024

Me too. I don’t have a transaction ID at all. 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7639 replies
  • September 24, 2024

Hi @Mark Woodrow & @EllaHP 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom