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Changing the number of rings


  • New
 Contributor
  • 2 replies

I have a new iPhone13 and I wish to change the number of times that it rings before switching to voicemail. It currently only rings three times before switching, making it almost impossible to answer it in time. How do I do this please?

Sandie

Best answer by WelshPaul

It should ring longer than that. Do you have Live Voicemail enabled on your iPhone? 

Settings > Apps > Phone > Live Voicemail

Try disabling it and see if it ringers for longer with it off.

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  • iD Mobile Employee
  • 2311 replies
  • June 19, 2025

Hi ​@skd 

 

Thanks for getting in touch. 

 

By default the ringer can last 30 seconds, this unfortunately can’t be changed to go longer but can be changed to go shorter.

 

To make a change you will need to dial **61*123** followed by the number of seconds you'd like it to ring for and then add a # symbol to the end.

 

For example, to change the time to 15 seconds, you will have to dial the following

 

**61*123**15#

 

Thanks, 

 

Natalie 


  • Author
  • New
 Contributor
  • 2 replies
  • June 19, 2025

Hi Natalie,

Thank you for this. It is very similar to a code given to me a colleague of yours on Live Chat earlier. Her code only had one star each time. They both have the same effect though - they extend the time to a little under 20secs max, i.e. 4 rings (which is better than 3! 😀).

Best wishes

Sandie 


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 3087 replies
  • Answer
  • June 19, 2025

It should ring longer than that. Do you have Live Voicemail enabled on your iPhone? 

Settings > Apps > Phone > Live Voicemail

Try disabling it and see if it ringers for longer with it off.


  • Author
  • New
 Contributor
  • 2 replies
  • June 19, 2025

Thank you Paul and Natalie,

We’ve got there!

Yes, the Live Voicemail was on, and disabling it did the trick.

👍

Sandie


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • June 21, 2025

Hey there ​@skd, we’re very glad to hear that both ​@Natalie W & ​@WelshPaul were able to help!

 

Kind regards,

Tyler