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charges for an unknown phone number

  • April 3, 2025
  • 2 replies
  • 34 views
F
Community Member

I am being charged for a phone ending in 0395 but  I do not have a phone with that number, my old phone does not have a SIM card and I transferred my number to my new phone when I upgraded in December. Can you clear up what is going on for me? 

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • April 4, 2025

    It looks like you have another plan with iD Mobile. You need to speak to someone with account level access to confirm if this is the case or not. You can speak to a live chat advisor here.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • April 4, 2025

    Hi ​@FlissNor12 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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