Cheshire

Hey there @Mr R Cheshire, sorry to hear that.

What’s the full postcode you’re having issues in please?

Is the issue only with data?

How many bars of signal do you have?

Thanks,

Tyler

Did you read my question your reply is not the answer to my question 

Hey there @Mr R Cheshire, my apologies, I thought you meant you were having issues with data.

You can put our SIM card into any phone, you don’t need to let us know.

As long as the new phone is unlocked, then our SIM should work inside it.

Thanks,

Tyler

My credit card have been hacked so bank account was frozen think it's up and running now will go in Monday to sort it. I was disappointed that you have turned my phone off not helping you did not even tell me for 1 missed payment of 3.99 as it is so inportent to get this payment I will try to see you get it 1st before seeing others 

Hey there ​@Mr R Cheshire, sorry to hear that.

Unfortunately, when a bill is not paid on time, services will become suspended naturally via our systems. If you hadn’t made us aware of your situation before that, then of course we’d have no way of knowing about the issues you’re having.

If you need a payment extension and your services resuming if you cannot pay currently, then of course we’d love to help. The quickest way to do this would be to contact our live-chat, or we can send you a PM here.

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Is my service up and running? Have you received up to date payments yet? If no to both please cancel my account and I will start over 

Hey there ​@Mr R Cheshire, I cannot look into your account from here.

Did you manage to contact our live-chat as advised above, or would you like us to PM you here?

Thanks,

Tyler

No did not get live chat 

Hi ​@Mr R Cheshire,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Can I get my PAC number please for 07915801786 

Hey there ​@Mr R Cheshire, we will respond to via your PM as soon as possible to send your PAC code if required.

Thanks,

Tyler

Thank you Tyler that will be most helpful I would like my PAC code 

Hi ​@Mr R Cheshire,

We’ll get back to you as soon as possible via PM.

Thanks for your patience.

Kash